Privacy Policy

SOMA EARLY LEARNING CENTRE

Effective Date: [09.02.2026]

1. Our Commitment to Privacy

[SOMA EARLY LEARNING CENTRE] is committed to protecting the privacy and personal information of children, parents, guardians, staff, and visitors. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the collection, use, storage, and disclosure of personal information.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

Children’s information:

Full name and date of birth

Health, medical, allergy, and dietary information

Developmental, educational, and care needs

Emergency contact details

Parents/Guardians information:

Full name

Phone number and email address

Residential address

Enrolment and attendance information

Billing and payment details

Enquiries and marketing:

Information submitted via our website

Information submitted via Facebook or Instagram Instant Forms (Meta Lead Ads)

Communications by phone, email, or social media

3. How We Collect Personal Information

We collect personal information directly from you through:

Enrolment and enquiry forms

Meta (Facebook & Instagram) Instant Lead Forms

Phone calls, emails, and in-person discussions

Our website and social media platforms

4. How We Use Personal Information

We collect and use personal information to:

Provide safe, appropriate childcare and early learning services

Assess enrolment availability and eligibility

Communicate with parents and guardians

Meet regulatory, legal, and reporting obligations

Manage billing, attendance, and administration

Respond to enquiries and requests

5. Meta (Facebook & Instagram) Instant Forms

When you submit an enquiry through a Meta Instant Form, we collect the information you provide (such as name, phone number, and email address) solely for the purpose of responding to your enquiry about our childcare services.

We do not sell, rent, or share this information for unrelated marketing purposes.

Information collected through Meta is handled in accordance with:

This Privacy Policy

Meta’s Data Policy

6. Disclosure of Personal Information

We may disclose personal information only when:

Required or authorised by law

Necessary to protect a child’s health, safety, or wellbeing

Required by regulatory or government authorities

You have provided consent

We do not disclose personal information overseas unless required by law or with consent.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Secure digital systems

Password-protected files

Locked physical records

Access restricted to authorised staff only

8. Photos and Media

Photos or videos of children are only taken and used with written parental consent. These may be used for:

Learning documentation

Internal records

Marketing or social media (only where consent has been explicitly given)

Consent may be withdrawn at any time in writing.

9. Access and Correction

Parents and guardians have the right to:

Request access to personal information held about them or their child

Request correction of inaccurate, outdated, or incomplete information

Requests should be made in writing to the Centre Director.

10. Complaints

If you have concerns about how personal information is handled, you may contact us directly. If unresolved, complaints may be made to the Office of the Australian Information Commissioner (OAIC).

11. Contact Details

For privacy enquiries, please contact:

Centre Director: Servet Elgun

Childcare Centre Name: SOMA Early Learning Centre

Phone: (02) 9698 9935

Email: admin@somaelc.com.au